FREQUENTLY ASKED QUESTIONS ❔
WHAT MAKES YOUR CANDLES UNIQUE?
OUR CANDLES ARE HAND-POURED INTO CUSTOM-DESIGNED, HANDCRAFTED CONCETE VESSELS, MAKING EACH PIECE ONE-OF-A-KIN. WE USE ECO-FRIENDLY SOY WAX AND NATURAL FRAGRANCES FOR A CLEAN, LONG-LASTING BURN.
ARE YOUR PRODUCTS HANDMADE?
YES! EVERY CANDLE AND CONCRETE VESSEL IS CRAFTED BY HAND IN SMALL BATCHES, ENSURING QUALITY AND ATTENTION TO DETAIL IN EVERY PIECE.
ARE THE CONCRETE VESSELS SAFE FOR CANDLES?
YES! OUR CONCRETE VESSELS ARE SPECIALLY SEALED TO WITHSTAND HEAT AND PREVENT WAX FROM SEEPING THROUGH, ENSURING A SAFE AND CLEAN BURN.
*BE MINDFUL WITH HANDLING THE CANDLE WHILE LIT AS THE THE CONCRETE MATERIAL WILL HEAT UP AND BE HOT TO TOUCH.
ARE THE CONCRETE VESSELS REUSABLE?
YES! ONCE YOUR CANDLE HAS BURNED DOWN, YOU CAN EASILY CLEAN THE VESSEL AND REPUPOSE IT AS A PLANTER, DESK ORGANIZER, OR DECORATIVE PIECE.
DO YOUR CANDLES HAVE A STRONG SCENT THROW?
YES! OUR CANDLES ARE CRAFTED WITH CAREFULLY BLENDED HIGH QUALITY FRAGRANCES TO ENSURE A BALANCED, LASTING SCENT THAT FILLS YOUR SPACE WITHOUT BEING OVERPOWERING.
HOW LONG DO YOUR CANDLES BURN?
OUR CANDLES ARE DESIGNED TO BURN SLOWLY AND EVENLY, WITH AN AVERAGE BURN TIME OF 45-65 HOURS, DEPENDING ONN THE SIZE.
DO YOU SHIP INTERNATIONALLY?
YES! WE OFFER INTERNATIONAL SHIPPING SO YOU CAN ENJOY OUR HANDMADE CANDLES WHEREVER YOU ARE. SHIPPING COST AND TIMES MAY VARY BY LOCATION.
HOW DO I CARE FOR MY CANDLES TO MAKE IT LAST LONGER?
TRIM THE WICK 1/4 INCH BEFORE EACH BURN, LET THE WAX MELT EVENLY ACROSS THE SURFACE DURING THE FIRST USE, AND AVOID BURNING FOR MORE THAN 4 HOURS AT A TIME.
WHEN PRODUCTS SELL OUT, WILL YOU EVER GET IT BACK IN STOCK?
Our scents are all limited-release, however, we may periodically restock certain scents in the future. We recommend stocking up on your favorite scents before they’re gone!
HOW LONG DOES IT TAKE TO SHIP?
ORDERS PROCESSING TIME: 1-2 DAYS. STANDARD DELIVERY: 3-5 BUSINESS DAYS.
HOW CAN I CHECK MY ORDER STATUS?
Once your order has been placed and processed, you will receive a confirmation order shortly after that includes an order tracking link.
If you created an account during checkout, you can log into your SETH217 account to see your order status and history in real time!
WHAT IS YOUR RETURN POLICY?
All sales are final however mishaps happen. We can only process exchanges or store credit for purchases once we have received the product back at our warehouse and inspected the quality of the return.
We will process all exchanges /store credit within 7 days of the return being delivered and received at our warehouse.
Shipping charges as well as duties and taxes paid at checkout will not be refunded.
We reserve the right to reject any product that is returned to us and that we find in an unusable condition. If we reject your return, it will be sent back to you at no expense and a refund will not be issued.